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negotiation

What to Do When a Complaint Falls on Deaf Ears

Over this past Thanksgiving, a relative of mine was telling me about a problem he was having with a newer water heater he had installed. It hadn’t been working correctly since it was put in. He wasn’t able to resolve the issue

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Always Ask for the Special

This one is going to be short and sweet (I hope). My family and I had the chance to get away from it all this past week and it was a very welcomed break. While we were away, my brother,

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