Twigby Mobile Review – A Cell Service Provider That Pays You Back

The following is a review provided to us by TTG reader, Doug, who recently jumped on board Twigby. Since we have never written about them before at the site, I asked Doug if he’d chime in about his experience. Thanks Doug! If you ever have a product that you’d like to review at the site (and we haven’t it covered yet) – please shoot us a note.

This past April I finally decided to switch phone carriers. I just couldn’t take paying for what I knew was more than we needed. Many of my friends could not believe I was going to switch to an “unknown” carrier. Thankfully sites like three frugal guys are around to help educate!

I’d never had a problem with off brands, so it is probably a little easier for me to venture into this new world. Most of these other carriers simply use the big guy’s networks. This allows them to not have all the ancient overhead that the big carriers have. I narrowed it down to two carriers. I was trying to decide between Twigby and Tello. (yes, that’s their names.)

Plans start at $9 $4.50/mo at Twigby

Twigby is offering new customers 50% off their first two months when signing up for a cell phone plan.

Why I chose Twigby

I went with Twigby for a couple of reasons. First and foremost – COVERAGE IS KING!!! Twigby uses both Sprint and Verizon. This is what closed the deal for me. I assumed all of these carriers have their gimmicks, yet Twigby really seemed to have their act together. My number ported easily to a phone I already had (what a plus to not have to buy a phone). And they even gave me a free month!!

Now that I have had it for a while, my friends cannot believe how little I pay. I get unlimited texts, 500 minutes and 500MB for $17 a month. I use Wi-Fi almost exclusively and within my account settings I could choose the speed I want my 500MB a month to be at. I slowed it up just a bit, and now happy to report it works as they said it would.

twigby plans
Twigby smartphone plans and options

When I’m away from Wi-Fi, I is still use my data, and have (as of today) more than enough MB’s to finish my month. I may actually speed it up next month and see if I get closer to using up my allotment.

They also offer what they call Overage Protection for FREE. They give you the reins to not allow your service to move up. I really like this.

I was skeptical of a “Chat Only” contact method. Again I was wrong. Seems I get my questions answered quicker that when I would have to WAIT on HOLD forEVER before. When I tried contacting Tello, they just did not seem too bright. Not sure if they were a newbie or not. Seemed I knew more about their service. Not good.

Just check out their reviews. PC mag just put them in front of Tello as well. Guess I’m not the only one that sees it.

Our phones we have with Twigby

I’m so sold on Twigby that I switched my wife (she just wanted another flip phone – Yes they have flip phones and it was under 20 Bucks). She is OLD SCHOOL and did not want to switch. She got the rugged flip phone and she hates to admit it, but she loves it.

The speakerphone volume, and that it is waterproof, is a plus. She is now not as leery to have her phone near the pool.

I picked up an Apple iPhone for my granddaughter. They are actually pretty cheap at Twigby. I was shocked. It was just over $100. Twigby pointed out that in their help section that an iPhone comes with many restrictions to help my daughter manage where my granddaughter can go on the web. She says that these tools within the phone work great. This is the extra mile

I keep telling all my friends about Twigby. They are people, not money grubbers. And there are no contracts, or junk activation fees. And they shipped both phones for free. What’s not to love about not having a contract!!!

Pay back

I’m saving the best part for last. They also PAY their customers to recruit for them. For each of my friends that I refer, I get a $20 credit. My friends also get the 20 buck credit. This is huge. I have them lined up!!!

If you are ready to save big and get better service – in my opinion – (for what it is worth :) you need to check out Twigby.

Coverage map

Some pros

  • The coverage. two networks are always better than one!
  • The prices. One phones and plans. Create what you need.
  • My daughter likes that she can monitor my grandaughter’s use from the Twigby app.
  • No contracts or activation junk fees. No monthy charge just to have service.
  • Referral credits. $20 for every refferal is the best I’ve seen in prepaid. And my friends even get $20.

And cons

  • Data packages cap out at 4gb. It looks to stay unlimited, but at a slower speed. Don’t think it will be an issue for me.
  • Have to pay more to get the latest phones since it is prepaid. But seem to make it back on plan price.
  • Credit or debit card only. No cash payments.

Have you heard of Twigby or are you currently using their service? What are your thoughts?

Update 10/25/17: Twigby is holding a 20% off sale on their phones (plus free shipping). Offer ends soon.

Update 11/1/17: Twigby is offering all new customers 50% OFF their first TWO MONTHS of cell phone service.

Plans start at $9 $4.50/mo at Twigby

TTG may receive commission on sales made through the links on this post – at no cost to you. Thank you for helping to support the site.

Twigby

Varies
Twigby
8.6

Ease of use

8.5/10

Reliability

8.5/10

Customer Service

8.2/10

Performance

9.2/10

Pros

  • The coverage
  • Prices
  • No contracts or activation junk fees
  • Referral credits

Cons

  • Data packages cap out at 4gb
  • Have to pay more to get the latest phones since it is prepaid
  • Credit or debit card only

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16 comments

  1. I haven’t heard of Twigby before, so thanks for featuring them. I LOVE that they also can use Verizon’s towers. I have Google Fiber, which is good, but I do miss the coverage of Verizon’s network.

  2. Frank says:

    I just switched to Twigby from Ting and Freedompop (2 lines). Ting has nice service, but its pricing schedule is no longer competitive. Freedompop boasts free plans, but there are many hidden charges, and software is not reliable. Plus their support line is bad.

    I have had no issues for the two short weeks with Twigby. Online chat was really helpful, no hidden charges, and phone worked 100% time. As happy as I can so far.

  3. Jim Connor says:

    Be wary of customer service with Twigby! I was really disappointed that there is no way to talk to a human at the company. They only offer support by chat, email, or postal mail (yes, seriously, their site says to send in questions by mail and gives the address on their contact page (https://twigby.zendesk.com/hc/en-us/articles/115007924508-Other-ways-to-contact-Twigby). I used chat support multiple times, and it was not good at all.

    I would guess that if everything went smoothly on your account this would not be an issue, but in my first two days with them I had two different problems. My number didn’t port successfully first, which they were able to resolve. Then when I contacted them for more help on day 2 for a different issue (by chat) I got no help and was told a ticket would need to be opened with a different team. I was instructed to contact them the next day (a Friday) for an update. When I reached them by chat to follow up I was told there was no update and they had no clue whether my problem could be resolved or not.

    Luckily I am not out any money at this point because of their free first month. I have already started the port of my number back to my previous provider. What a frustrating waste of my time.

    • Hi Jim,

      We’re very sorry to hear about your experience and we are disappointed with how things have started for you since switching to Twigby. This is not normal! We take customer support very seriously and have already escalated your remarks to the appropriate divisions since your posting. If you can, please send an email to billing@twigby.com and we will work to rectify all of your issues directly with you.

      As for our support systems – we have chosen to offer online chat exclusively as it helps us maintain great efficiency when handling multiple customers at all times throughout the day, as well as enabling us to help keep costs low to pass savings onto our customers! Thankfully, our support usually gets pretty great remarks, but we welcome to hear about anytime we could be doing better and greatly appreciate you lifting this up so that we can get better.

      -Twigby Support

    • Aaron says:

      Hi Deborah. They are fairly nominal and align with most other carrier taxes / fees. They also depend on where you live too. Twigby says on their FAQ page: “surcharges may range from 1.3% to 3% of your monthly charges”. Hope this helps.

  4. Amri says:

    I switched to Twigby from Straightalk a couple of months ago and it’s been awesome! Easy to use, quick responses on the chat, super cheap and the service is fine. The website is very clean and straightforward. Never use straight talk!

  5. Tamera says:

    We have had twigby for 6 months for our son. Works so well, we just switch our other two lines over. Get half off for two months and great new phones. Thanks for sharing.

  6. John Tobias says:

    Can you tell me how Twigby uses both Sprint and Verizon towers? Does it always go to the strongest signal? Also if you are driving and you are connected to a Sprint Tower will it hand off to a Verizon Tower while driving/talking if the Sprint connection gets weak? Thanks!

    • Aaron says:

      Hey John. According to their website, this is what they have to say about using the two networks:

      Twigby primarily operates on the Sprint network for talk, text and data. Twigby customers must live within adequate Sprint coverage. However, if a customer ever finds themselves outside Sprint coverage, customers can also use the Verizon network for talk and text. If you are outside of Sprint coverage, this switch-over will happen automatically and requires no action on your part.

      Hope that helps.

      • John Tobias says:

        Thanks. I’m a bit torn between Tello and Twigby. Wondering if the Verizon talk/text backup feature tips the scales in Twigby’s favor..

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