Twigby Mobile Review – A Cell Service Provider That Pays You Back

The following is a review provided to us by TTG reader, Doug, who recently jumped on board Twigby. Since we have never written about them before at the site, I asked Doug if he’d chime in about his experience. Thanks Doug! If you ever have a product that you’d like to review at the site (and we haven’t it covered yet) – please shoot us a note.

This past April I finally decided to switch phone carriers. I just couldn’t take paying for what I knew was more than we needed. Many of my friends could not believe I was going to switch to an “unknown” carrier. Thankfully sites like three frugal guys are around to help educate!

I’d never had a problem with off brands, so it is probably a little easier for me to venture into this new world. Most of these other carriers simply use the big guy’s networks. This allows them to not have all the ancient overhead that the big carriers have. I narrowed it down to two carriers. I was trying to decide between Twigby and Tello. (yes, that’s their names.)

Plans start at $9 $6.75/mo at Twigby

Twigby is offering new customers 25% off their first six months when signing up for a cell phone plan.

Why I chose Twigby

I went with Twigby for a couple of reasons. First and foremost – COVERAGE IS KING!!! Twigby uses both Sprint and Verizon. This is what closed the deal for me. I assumed all of these carriers have their gimmicks, yet Twigby really seemed to have their act together. My number ported easily to a phone I already had (what a plus to not have to buy a phone). And they even gave me a free month!!

Now that I have had it for a while, my friends cannot believe how little I pay. I get unlimited texts, 500 minutes and 500MB for $17 a month. I use Wi-Fi almost exclusively and within my account settings I could choose the speed I want my 500MB a month to be at. I slowed it up just a bit, and now happy to report it works as they said it would.

Twigby smartphone plans and options

When I’m away from Wi-Fi, I is still use my data, and have (as of today) more than enough MB’s to finish my month. I may actually speed it up next month and see if I get closer to using up my allotment.

They also offer what they call Overage Protection for FREE. They give you the reins to not allow your service to move up. I really like this.

I was skeptical of a “Chat Only” contact method. Again I was wrong. Seems I get my questions answered quicker that when I would have to WAIT on HOLD forEVER before. When I tried contacting Tello, they just did not seem too bright. Not sure if they were a newbie or not. Seemed I knew more about their service. Not good.

Just check out their reviews. PC mag just put them in front of Tello as well. Guess I’m not the only one that sees it.

Our phones we have with Twigby

I’m so sold on Twigby that I switched my wife (she just wanted another flip phone – Yes they have flip phones and it was under 20 Bucks). She is OLD SCHOOL and did not want to switch. She got the rugged flip phone and she hates to admit it, but she loves it.

The speakerphone volume, and that it is waterproof, is a plus. She is now not as leery to have her phone near the pool.

I picked up an Apple iPhone for my granddaughter. They are actually pretty cheap at Twigby. I was shocked. It was just over $100. Twigby pointed out that in their help section that an iPhone comes with many restrictions to help my daughter manage where my granddaughter can go on the web. She says that these tools within the phone work great. This is the extra mile

I keep telling all my friends about Twigby. They are people, not money grubbers. And there are no contracts, or junk activation fees. And they shipped both phones for free. What’s not to love about not having a contract!!!

Pay back

I’m saving the best part for last. They also PAY their customers to recruit for them. For each of my friends that I refer, I get a $10 credit. My friends also get the 10 buck credit. This is huge. I have them lined up!!!

If you are ready to save big and get better service – in my opinion – (for what it is worth :) you need to check out Twigby.

Coverage map

Some pros

  • The coverage. two networks are always better than one!
  • The prices. One phones and plans. Create what you need.
  • My daughter likes that she can monitor my grandaughter’s use from the Twigby app.
  • No contracts or activation junk fees. No monthy charge just to have service.
  • Referral credits. $10 for every referral is the best I’ve seen in prepaid. And my friends even get $10.

And cons

  • Data packages cap out at 4gb. It looks to stay unlimited, but at a slower speed. Don’t think it will be an issue for me.
  • Have to pay more to get the latest phones since it is prepaid. But seem to make it back on plan price.
  • Credit or debit card only. No cash payments.

Have you heard of Twigby or are you currently using their service? What are your thoughts?

Plans start at $9 $6.75/mo at Twigby

Update 10/1/18: Twigby is offering 6 month promotional pricing (25% off plans) when you sign-up for new service:

Minutes

  • 300 – $9 $6.75
  • 500 – $11 $8.25
  • Unlimited – $13 $9.75

Data

  • Wifi only – $0  $6.75
  • 200 MB – $3 $2.25
  • 1GB – $6 $4.50
  • 2 GB – $10 $7.50
  • 3 GB – $15 $11.25
  • 5 GB – $20 $15
  • 10 GB – $30 $22.50

Update 11/14/18: Receive a free powerbank with every phone purchase at Twigby (ends 11/15).

Comparison of other MVNOs

MVNONetwork UsedPlan Price
(Min. available)
Mexico & Canada Included in PlanCustomer ServicePlan Friendliness
(Ability to uprade / downgrade at will)
Free Tethering
BoostSprint$35 (Unlimited / 3GB data)$5 extraFair1 month noticeNo
Consumer CellularAT&T, T-Mobile$15 (250 min / no data) AARP members can get 15% discount.International direct dialGoodAnytime-
CricketAT&T$25 (Unlimited Talk / Text Plan)Smart / Pro Plans onlyFair2x per billing cycleNo
Republic WirelessSprint, T-Mobile$15 (Unlimited talk / text)NoFair (Most CS logged to community)2x per billing cycleYes
Straight Talk WirelessAT&T, T-Mobile, Sprint, Verizon$35 (Unlimited text/talk + 2GB)Add-onGoodAnytimeNo
TelloSprint$5 (100 min / Unlimited text)Yes (texts and MMS only)GoodAnytimeYes
TingSprint, T-Mobile$15 (100 min / MB / text. Plans based on what you use). Offers $25 upon signupYesGoodOkayNo
TracFoneVerizon Wireless, AT&T, T-Mobile US, Sprint Corporation, and U.S. Cellular$14.25 for auto-renew (200 min / 500 texts / 500mb)NoFairOkayNo
TwigbySprint, Verizon$9.00 (Text + 300min + WiFi only)NoGoodYesYes
UNREAL MobileSprint$10 (Unlimited text + talk + data - up to 1GB)NoGoodYesNo

TTG may receive commission on sales made through the links on this post – at no cost to you. Thank you for helping to support the site.

Twigby

Varies
8.6

Ease of use

8.5/10

Reliability

8.5/10

Customer Service

8.2/10

Performance

9.2/10

Pros

  • The coverage
  • Prices
  • No contracts or activation junk fees
  • Referral credits

Cons

  • Data packages cap out at 4gb
  • Have to pay more to get the latest phones since it is prepaid
  • Credit or debit card only

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47 comments

    • Aaron says:

      Hi Danae – According to their website, “We give our customers the option to stop any and all overage charges, do not charge for roaming, and choose to not charge an unnecessary activation fee like most companies do.” Let us know how it works out for you if you make the switch!

  1. Gary says:

    I have used Twigby for several years and have been generally pleased. It is true that when the Sprint Network is unavailable service switches to the Verizon network, but it is NOT the same Verizon network that Verizon subscribers have access to. Twigby does not tell you this but when I questioned why my Twigby phone did not work in a semi-remote area and my Verizon phone did (I have two phones), they admitted that Twigby does not have access to the entire Verizon network.

    I still use Twigby but if you are in a semi-remote area you may not have service.

  2. Rick A. says:

    Was in my final month of a Sprint BYOD promotion offering FREE service for a year (which actually cost me about $3 and change monthly for taxes). The best Sprint could or would do to keep me was $50/month for unlimited across the board. I found Twigby, saw the coverages, saw the pricing, read the reviews, and brought my phone over. While it’s only been about a week, I see NO difference in performance. The transition was seamless.

  3. Lin says:

    Was all ready to sign up with Twigby, but contacted them first to find out if we can receive US text messages outside the US. Nope. Too bad. Hopefully, this will be available soon.

    • Aaron says:

      Oh that’s too bad. Yeah, you can receive global texts while in the US – just not when you are outside the US. “With Twigby Unlimited Global Texting, you can text as much as you want to anyone in the United States and over 180 other international countries. Just be sure you’re in the U.S. when sending and receiving texts.”

  4. Julie says:

    I am contemplating switching my service from Straight Talk to Twigby.
    Initially I purchased an Apple iphone thru Verizon and eventually switched my service to Straight Talk using my same phone and number.

    #1 If I go outside of the Sprint area I will be able to talk and text thru Verizon correct?

    #2 However, if I am out of the Sprint area I would not have any data coverage is that correct?

    #3 I live right across the street from a Verizon tower. Is there any chance I could get Verizon
    service at my house?

    • Aaron says:

      Hi Julie. In answer to your questions, #1, yes, you’ll have access to talk/text but #2 you won’t have data when outside of Sprint area. I’d check with Twigby support for question #3. Please let us know how it goes if you make the switch!

  5. Hank Friedman says:

    Twigby has switched to Sprint-only service, no Verizon.

    I used your review to make my decision and now cannot get a refund on my service.

    Very bad customer support

    • Aaron says:

      Hi Hank. Sorry to hear you weren’t happy w/ their service. According to their site, Twigby does use Verizon – but only when you go outside of Sprint coverage:

      Twigby customers have access to two of the largest nationwide networks covering over 270 million people. Twigby primarily operates on the Sprint network for talk, text and data. Twigby customers must live within adequate Sprint coverage. However, if a customer ever finds themselves outside Sprint coverage, customers can also use the Verizon network for talk and text. If you are outside of Sprint coverage, this switch-over will happen automatically and requires no action on your part.

      • Hank Friedman says:

        They would absolutely NOT allow me to switch to Verizon, even though Sprint coverage in my area is dismal.

        Nor would they give me a refund.

    • marco says:

      Hello Hank,

      This is Marco. I work for Twigby. Three Thrifty Guys reached out to us on your concern.
      Twigby customers have access to two of the largest nationwide networks covering over 270 million people. Twigby primarily operates on the Sprint network for talk, text and data. Twigby customers must live within adequate Sprint coverage. However, if a customer ever finds themselves outside Sprint coverage, customers can also use the Verizon network for talk and text at no additional charge. If you are outside of Sprint coverage, this switch-over will happen automatically and requires no action on your part.

  6. spencer hewlett says:

    I see you say that they have a data cap at 4GB.

    I found on there site that they actually offer unlimited 2G data with all data plans. So High speed maybe capped but not data. You may want to reword.

    just an observation

  7. Greg says:

    We love twigby. Had the cut rate carrier tello before. Just not good coverage. our tello phones worked with twigby also. pay a couple bucks more but soo worth it! We also bought to iphones for our kids. total bill is right at $76 for 4 lines.

  8. Jose Villafuerte says:

    You should inform everyone that Twigby primarily operates on the Sprint network for talk, text and data. Twigby customers must live within adequate Sprint coverage. However, if a customer ever finds themselves outside Sprint coverage, customers can also use the Verizon network for talk and text. If you are outside of Sprint coverage, this switch-over will happen automatically and requires no action on your part. So if a customer is out of Sprint coverage he won’t have data.

    • Aaron says:

      Hi Ronny. The phones are quite affordable ranging from $24 to $314. Some are certified used (like the iPhone they have available). Prices on phones are slashed right now + you can get 50% off the plans for your first two months as well. Sounds like you can port over prepaid numbers as well – so that’s a bonus. Check out their “bring your own phone” section for more details. Let us know how you like em if you switch!

  9. Eli says:

    I tried to sign up 3 times and used different credit cards all time and I got a email 4 hours later ad below
    When I chat online asking what this is I was told they can’t give me a answer it’s really weird
    And I can’t even call there is NO phone # to reach them

    We apologize for the inconvenience, but we are unable to process your order. The order does not meet the requirements of our order security policy. We have cancelled the order and the pending payment authorization with your financial institution. Please contact your bank if you have questions regarding the availability of funds.

    Twigby Order Fulfillment

  10. Kurt Tammer says:

    Thank you for this article. We have known we were paying to much with Sprint. There 50% off deal and free christmas shipping also help me stretch our xmas budget. I was nervous about losing our numbers. had them for as long as I can remember. No issues. Love twigby.

  11. John Tobias says:

    Can you tell me how Twigby uses both Sprint and Verizon towers? Does it always go to the strongest signal? Also if you are driving and you are connected to a Sprint Tower will it hand off to a Verizon Tower while driving/talking if the Sprint connection gets weak? Thanks!

    • Aaron says:

      Hey John. According to their website, this is what they have to say about using the two networks:

      Twigby primarily operates on the Sprint network for talk, text and data. Twigby customers must live within adequate Sprint coverage. However, if a customer ever finds themselves outside Sprint coverage, customers can also use the Verizon network for talk and text. If you are outside of Sprint coverage, this switch-over will happen automatically and requires no action on your part.

      Hope that helps.

      • John Tobias says:

        Thanks. I’m a bit torn between Tello and Twigby. Wondering if the Verizon talk/text backup feature tips the scales in Twigby’s favor..

      • John Tobias says:

        Hi Aaron, With your advice we switched our 3 Smartphones from Sprint to Twigby and look forward to saving a healthy amount. The only drawback I’ve found so far is that the Voicemail App on our Samsung phones no longer work (they were Sprint based I believe). Twigby does have their own voicemail which we configured but it does not tell you when you have messages waiting, nor does it show the number that left a voicemail.

        I was wondering if you or your readers can recommend a voicemail app that is compatible with Twigby?

        Thanks

        • Hello John –
          The team at 3 thrifty guys sent us your question. We have confirmed that all of the Sprint Galaxy S7 have visual voicemail. However, there are a couple of steps that must be completed in order to set it up. You may or may not have accidentally bypassed these at the beginning.

          See this link on set up for Visual Voicemail in Galaxy S7.

          We will continue to research for the Samsung Galaxy S3 and let you know what I find. If you have any questions on any of this, please go to Twigby.com and click on GET HELP and chat with us

          Thank you for your question and for being a Twigby Customer!

          Twigby Customer Support Team

          • John Tobias says:

            Thanks for responding. This is the exact Visual Voicemail App we used when we had Sprint. It stopped working when we switched to Twigby. I’m not seeing anything new in these instructions. Is there something that needs to be done after switching to Twigby?

            Thanks

  12. Tamera says:

    We have had twigby for 6 months for our son. Works so well, we just switch our other two lines over. Get half off for two months and great new phones. Thanks for sharing.

  13. Amri says:

    I switched to Twigby from Straightalk a couple of months ago and it’s been awesome! Easy to use, quick responses on the chat, super cheap and the service is fine. The website is very clean and straightforward. Never use straight talk!

    • Aaron says:

      Hi Deborah. They are fairly nominal and align with most other carrier taxes / fees. They also depend on where you live too. Twigby says on their FAQ page: “surcharges may range from 1.3% to 3% of your monthly charges”. Hope this helps.

  14. Jim Connor says:

    Be wary of customer service with Twigby! I was really disappointed that there is no way to talk to a human at the company. They only offer support by chat, email, or postal mail (yes, seriously, their site says to send in questions by mail and gives the address on their contact page (https://twigby.zendesk.com/hc/en-us/articles/115007924508-Other-ways-to-contact-Twigby). I used chat support multiple times, and it was not good at all.

    I would guess that if everything went smoothly on your account this would not be an issue, but in my first two days with them I had two different problems. My number didn’t port successfully first, which they were able to resolve. Then when I contacted them for more help on day 2 for a different issue (by chat) I got no help and was told a ticket would need to be opened with a different team. I was instructed to contact them the next day (a Friday) for an update. When I reached them by chat to follow up I was told there was no update and they had no clue whether my problem could be resolved or not.

    Luckily I am not out any money at this point because of their free first month. I have already started the port of my number back to my previous provider. What a frustrating waste of my time.

    • Hi Jim,

      We’re very sorry to hear about your experience and we are disappointed with how things have started for you since switching to Twigby. This is not normal! We take customer support very seriously and have already escalated your remarks to the appropriate divisions since your posting. If you can, please send an email to billing@twigby.com and we will work to rectify all of your issues directly with you.

      As for our support systems – we have chosen to offer online chat exclusively as it helps us maintain great efficiency when handling multiple customers at all times throughout the day, as well as enabling us to help keep costs low to pass savings onto our customers! Thankfully, our support usually gets pretty great remarks, but we welcome to hear about anytime we could be doing better and greatly appreciate you lifting this up so that we can get better.

      -Twigby Support

  15. Frank says:

    I just switched to Twigby from Ting and Freedompop (2 lines). Ting has nice service, but its pricing schedule is no longer competitive. Freedompop boasts free plans, but there are many hidden charges, and software is not reliable. Plus their support line is bad.

    I have had no issues for the two short weeks with Twigby. Online chat was really helpful, no hidden charges, and phone worked 100% time. As happy as I can so far.

  16. I haven’t heard of Twigby before, so thanks for featuring them. I LOVE that they also can use Verizon’s towers. I have Google Fiber, which is good, but I do miss the coverage of Verizon’s network.

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